Office Administrator

Benefits: Paid time off Job description About us PuroClean is a small business in Gilbert, PA.
We are professional, agile and professional.
Our work environment includes: Modern office setting Growth opportunities Qualifications 2 year(s) of administrative or office-related experience bilingual(Spanish) Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times Polite, confident, and excellent customer service skills, including listening and questioning skills Ability to remain calm and professional during tense or stressful situations Excellent organizational skills and strong attention to detail Very self-motivated and goal-oriented Ability to multi-task Capability to work in a fast-paced, team-oriented office environment Proficiency in Microsoft Office (i.
e.
, Outlook, Word, Excel) Ability to learn new software, including Xactimate® and proprietary software Ability to successfully complete a background check subject to applicable COIs law Responsibilities Answer phones, provide customer service, and maintain log of all calls: Respond to customers in a courteous and professional manner at all times Schedule coordination: Ensure work is scheduled and crews are utilized efficiently, resulting in balanced job scheduling Manage Work-in-Progress (WIP) Board: Ensure staff is updated on daily schedules and job status, resulting in informed crews Verify all customers, COIs, source, and loss data are entered into PuroClean Office Automation , ensuring accurate and complete PuroClean databases Job file documentation management: Ensure job files are accurate and contain all required and pre-existing documentation, resulting in job data completed accurately and electronically transferred to COI Job file communications: Ensure daily progress of jobs and pertinent job data is captured as it happens and communicate with customer regarding satisfaction of referred events, resulting in accurate reporting for job files and COIs, reduced collection issues, and scheduled and completed reservices Perform job completions: Ensure correct invoices and complete job file documentation and that customers receive all paperwork Ensure all required file uploads and job file audits are compliant and communicate compliance issues to owner Maintain compliant Third-Party Program Status: Ensure job file requirements of Third-Party program(s) are compliant and any issues are communicated to Owner Maintain Franchise specific compliance documentation: Ensure required forms and documentation is on file, current, and readily available for review Maintain company calendar/schedule: Ensure meetings are calendared and travel booked, resulting in compliant meeting attendance Manage outgoing and incoming mail, e-mail, and faxes: Ensure all correspondence is handled timely and accurately, resulting in correspondence being received by customers and Franchise team members Review and route Bulletins: Ensure Bulletins are communicated to all appropriate parties and tracked, resulting in compliance with all appropriate bulletins Maintain proper on-hand delivery of office and general supplies: Ensure needed supplies are on-hand, resulting in productive employeesBenefits Competitive compensation and performance-based bonuses Opportunity to make a significant impact and contribute to the growth of a reputable company Professional development and training opportunities Supportive and collaborative work environment Job Type: Full-time Salary: $15.
00 - $20.
00 per hour Expected hours: 40 per week Benefits: Paid time off Relocation assistance Schedule: 8 hour shift Day shift Monday to Friday Language: Spanish (Required) Work Location: In person This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.